WebEyeCare.com Review: Should You Buy from Them?

Why Choose WebEyeCare for Your Eyewear Needs?

Founded in 2009, WebEyeCare offers its customers several eyewear products, including:

Eyeglasses
Sunglasses
Contact lenses

You’ll need to upload your prescription to WebEyeCare.com before purchasing any contacts. However, once you upload your prescription (and as long as it doesn’t change), WebEyeCare will keep it on file for subsequent orders.

Subscription Program

In addition to purchasing one-time individual or multiple boxes of contacts, WebEyeCare.com offers a subscription program, which requires you to verify your contact lens prescription.¹

Through the WebEyeCare subscription program, you receive the following benefits:

New contact lenses delivered to you on a consistent schedule
Choose as many boxes as you’d like
Pick the frequency of your deliveries
Earn 15% off your first regular-priced order
Earn 10% off future orders
Free shipping upgrade upon request
Receive a dedicated customer service representative

You can change your subscription via your account’s “Subscriptions” tab. You can also adjust the next shipment date, quantity, and frequency of delivery.

WebEyeCare notifies you before your subscription order processes so you can easily change your order if needed. Although you can cancel your subscription at any time, WebEyeCare will still charge a fee if you cancel before your first re-order.

Rewards Points

WebEyeCare offers price matching and the chance to earn rewards points on your purchases. Earn rewards points for interacting with WebEyeCare.com.²

The following activities offer various points:

1200 points for creating an account
250 points for following WebEyeCare on Instagram
1000 points for your birthday
2000 points for making an eyeglasses purchase
2000 points for leaving a review

Earning 1,000 points is the equivalent of $5. Building up your points balance can provide a discount on future purchases.

Pros and Cons of Using WebEyeCare.com

Ordering contact lenses with WebEyeCare.com comes with several advantages and disadvantages. Carefully think about these pros and cons before placing an order.

Pros of WebEyeCare.com

Affordable, competitive pricing
Accepts FSA and HSA credit cards
Earn rewards points on your purchases to redeem for discounts
Upload prescription once
User-friendly ordering process

Cons of WebEyeCare.com

Lack of transparent pricing
A restocking fee applies to all returns
Lack of a consistent customer service experience
Shipping delays
Lack of communication if lenses are back-ordered

Is It Safe and Easy to Order from WebEyeCare.com?

WebEyeCare is accredited by the Better Business Bureau.³ It has an “A” rating and has been accredited since May 2013.

Trustpilot lists WebEyeCare as a verified company with a 4.1-star rating.⁴ The company has over 845 Trustpilot reviews, nearly 75% of which are listed as 5-star reviews. WebEyeCare.com is currently headquartered in Bristol, Pennsylvania.

Contact Lens Brands

WebEyeCare carries the following contact lens brands:

Acuvue
Biofinity
Air Optix
PureVision
SofLens
ProClear
DAILIES
Biotrue
Avaira
Clariti
Ultra
Precision
Biomedics
MyDay
FreshLook
Infuse

Free shipping is available for orders over $89. Most orders take between 5 and 10 business days to arrive.

Types of Contact Lenses

You can purchase the following types of lenses from WebEyeCare.com:

Daily
Weekly
Monthly
Color
Toric/Astigmatism
Bifocal/Multifocal

WebEyeCare does not offer vial or rigid gas permeable (RGP) lenses.

Vision Insurance Coverage

Most vision insurance carriers consider WebEyeCare.com to be out of network. However, Some policies may provide coverage for this type of service.

Additionally, you can use your HSA and FSA funds to pay for contacts ordered from WebEyeCare.com. Simply enter the appropriate credit card information at checkout.

You can contact WebEyeCare customer service 24/7 by phone if you run into any issues. You can also email customer service or chat with a representative directly from the website.

What Do Customer Reviews Say About WebEyeCare.com?

Customers have mixed experiences with WebEyeCare.com. For every positive review, there is almost always a negative review on the same topic.

Here’s what some people say about WebEyeCare.com:

Shipping: Some customers received their contacts quickly without issue, while others experienced delays or miscommunication. Some customers weren’t informed that their contacts were back-ordered.
Pricing: While WebEyeCare.com does advertise competitive pricing, those rates can change after customers place their first order. This lack of transparency was not well-received, especially given the subscription model that seemingly locks in a single price.
Customer Service: Customer service has been inconsistent regarding defective lenses, damaged products, or order mistakes. Although some customers experienced good customer service, others were left wanting more.

How Does WebEyeCare.com Compare with Other Online Eyewear Retailers?

WebEyeCare competes with large brands such as:

1-800 Contacts
Discount Contacts
Lens.com
Warby Parker
Contacts Direct
Eyeconic

Shipping

WebEyeCare offers middle-of-the-road shipping times and rates compared to other online eyecare companies. Most competitors offer free shipping, with or without a minimum order amount.

Product Variety

WebEyeCare doesn’t sell vial or RGP contacts, which are products most other competitors offer. For example, Lens.com, Contacts Direct, Eyeconic, and Discount Contacts offer these contact lenses in addition to the standard product lineup.

Customer Service and Fees

Customer service is often hit-or-miss with WebEyeCare and many other competitors. Most interactions are dependent upon the circumstances.

However, WebEyeCare can be less transparent than others regarding additional and hidden fees. For example, Warby Parker charges $5 for online eye exams to help you obtain a valid and current prescription so you can order contacts.

Lens.com offers this service for $9.99, and Discount Contacts does it for free. In comparison, WebEyeCare charges $34.99 for the same service.

Comparison Table

WebEyeCare competes with several other online contact lens ordering services, including those in the following table:

	WebEyeCare.com	1-800 Contacts	Discount Contacts	Lens.com	Warby Parker	Contacts Direct	Eyeconic
Pricing	$25 to $170 per box	$50 to $150 per box	$30 to $140 per box	$50 to $180 per box	$50 to $100 per box	$20 to $70 per box	Under $20 to $200
Prescription Verification Process	Reaches out to your eye doctor for verification	Reaches out to your eye doctor for verification	Upload a copy, or they will verify your prescription with your eye doctor	Reaches out to your eye doctor for verification	Upload a copy, or they will verify your prescription with your eye doctor	Reaches out to your eye doctor for verification	Reaches out to your eye doctor for verification plus a complimentary consultation with a VSP eye doctor
Insurance	Does not accept insurance	Accepts health insurance	Does not accept insurance but accepts FSA and HSA	Does not accept insurance	Accepts health insurance, FSA, and HSA	Accepts health insurance, FSA, and HSA	Accepts insurance, including FSA and HSA
Lens Types	Colored, toric, disposal, bifocal, multifocal	Daily and monthly wear, bifocal, multifocal	Disposable, colored, RGP, toric, multifocal	Disposable, toric, multifocal, colored, RGP	Disposable, toric, bifocal, multifocal, colored	Disposable, toric, multifocal, colored, RGP	Single, bifocal, multifocal, toric, colored, disposable, RGP, vial
Shipping	Free on orders over $89, but no international shipping; takes 5 to 10 business days	Free standard shipping; takes 1 to 7 business days; ships internationally	Free shipping on orders of $99 or more; takes 7 to 10 business days	$9.95 standard shipping; takes 5 to 7 business days	Free standard shipping; takes 7 to 9 business days	Free standard shipping; takes 7 to 10 business days	Free standard shipping; takes 4 to 7 business days
Return Policy	60 days on unopened products, but you pay return postage and a restocking fee	Free for unopened products and free replacement on damaged products	Free returns for 365 days	Free returns for 30 days	Free returns for 30 days	6 months on unopened products, but you pay the return postage	Free for 60 days
Online Eye Exams	$34.99	$20	Free	$9.99	$5	$29.99	N/A

How Does WebEyeCare.com Validate Prescriptions?

WebEyeCare.com validates prescriptions in two ways:

Obtaining a copy of your recent prescription from you
Contacting your eye care provider directly.

Per the Fairness to Contact Lens Consumers Act (FCLA), WebEyeCare must verify a valid prescription before selling contact lenses.⁵ Prescriptions must be a year old at maximum.

You can upload a copy of your prescription in several ways:⁶

Text a photo of your prescription to 215-273-9455
Email a picture of your prescription to info@webeyecare.com
Upload a picture of your prescription via “My Account”

WebEyeCare can also contact your eye doctor to verify your contact lens prescription. The FCLA allows eye doctors up to 8 hours to respond. A lack of response signifies a “passive” verification, meaning your WebEyeCare order can proceed to the next step.

Does WebEyeCare.com Have Any Hidden Processing Fees?

Per WebEyeCare.com’s Terms and Conditions, the site charges a processing fee of up to 75% of the sub-total.⁷ WebEyeCare states it will notate these processing fees on a separate line within the shopping cart.

However, when we placed a mock order, the only extra fee we saw was a $5.99 charge to “Use My Insurance.” The site describes this fee as non-refundable.

“Use My Insurance” Fee

By paying this fee, you request that WebEyeCare.com compile and submit a benefits claim to your eye insurance provider. WebEyeCare notes that it takes between 2 and 4 weeks for a response from the insurance provider.

Note that most vision insurance providers consider WebEyeCare to be out of network. Paying the $5.99 fee doesn’t guarantee claim approval.

We recommend researching your vision insurance policy and submitting your own claim. You can submit your purchase receipts to your insurance provider without paying anything.

What is the Return Policy at WebEyeCare.com?

WebEyeCare.com offers a refund or store credit for returns made within 60 days of delivery.⁶ However, any returned products must meet the following requirements:

Unopened
Undamaged
Unaltered

Items must be in their original condition. If you return contact lenses after 60 days from the delivery date have passed, you’re only eligible for store credit. WebEyeCare.com charges a 25% restocking fee, and you’ll have to cover return shipping.

If you receive damaged contact lens boxes, contact WebEyeCare customer support immediately. They may send you a prepaid shipping label and exchange your damaged box for a new one. Note that sales on custom and made-to-order contact lenses are final.⁷

WebEyeCare requires 2 to 3 weeks to process a refund, store credit, or exchange request.⁹ The site then issues refunds 1 to 3 business days after processing. Add Image

How Long Does WebEyeCare Take to Ship Orders?

WebEyeCare typically ships contact lenses within 5 to 10 business days, depending on your chosen shipping service. Per WebEyeCare’s shipping policy:⁷

$7.95 for 5 to 10 Business Day Ground
$10.95 for 3 to 7 Business Day Ground
$29.95 for 2nd Business Day Air
$34.95 for Next Business Day Air

Orders totaling $89 and up qualify for free shipping via 5 to 10 Business Day Ground. Any orders sent to P.O. boxes must be sent through USPS Ground only. WebEyeCare notes that tracking information can take one to two business days.

Potential delays include out-of-stock items and back-ordered items. Orders placed after business hours will be processed the following business day.

Final Verdict on WebEyeCare.com

WebEyeCare.com offers eyeglasses, sunglasses, and contact lenses. You can purchase contact lenses in several configurations.

These are the critical information you should keep in mind about WebEyeCare:

Re-ordering contacts can be easy and convenient
Your orders earn you rewards points, which you can redeem for discounts on future orders
WebEyeCare doesn’t accept insurance, but you can use FSA or HSA funds to pay for contacts
Shipping is free for orders over $89
WebEyeCare offers 60-day returns on unopened lenses
WebEyeCare’s pricing, shipping rates, and processing times are comparable to other eye care websites
WebEyeCare charges the most for online eye exams
The subscription program makes it easy to check eyecare off your to-do list as long as you keep your prescription current

In this article